Terms & Conditions
Welcome to Pure Puffs AU. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
About Pure Puffs AU
Pure Puffs AU is committed to providing high-quality vaping products, accessories, and outstanding customer service. We strive to offer a secure online shopping experience, fast Australia-wide shipping, competitive pricing, and genuine products sourced from reputable manufacturers.
Eligibility
To purchase products from Pure Puffs AU, you must:
Meet the minimum legal age required under Australian law for the products being purchased.
Provide accurate and complete personal information.
Use a valid payment method that you are authorised to use.
Comply with all applicable Australian federal, state, and territory laws regarding vaping products.
We reserve the right to refuse or cancel any order where we believe these requirements have not been met.
Compliance with Australian Laws
Customers are responsible for ensuring that any products they purchase may legally be possessed, imported, or used in their state or territory.
Pure Puffs AU does not encourage or authorise unlawful use of vaping products. Customers are solely responsible for complying with applicable legislation, including any prescription or regulatory requirements where applicable.
Product Information
We make every effort to ensure that product descriptions, specifications, pricing, flavour names, images, and availability are accurate.
However:
Packaging may vary due to manufacturer updates.
Product colours may differ slightly depending on your device.
Specifications may change without notice.
Availability is subject to stock levels.
We reserve the right to correct pricing or product information errors at any time.
Orders
After an order is placed, you will receive an order confirmation email.
Orders remain subject to acceptance and stock availability.
Pure Puffs AU reserves the right to:
Cancel fraudulent orders
Refuse suspicious transactions
Limit quantities purchased
Cancel orders containing pricing errors
Request identity verification where necessary
Pricing
All prices displayed on our website are listed in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
Applicable taxes, shipping charges, or promotional discounts will be displayed during checkout.
Payment
We accept secure payment methods through trusted payment providers.
Payment must be successfully processed before an order is dispatched.
If payment cannot be authorised, your order may be cancelled.
Shipping & Delivery
We aim to dispatch eligible orders promptly.
Delivery times are estimates only and may vary depending on:
Customer location
Courier services
Weather conditions
Public holidays
Peak shopping periods
Pure Puffs AU is not responsible for delays outside our reasonable control after an order has been handed to the shipping carrier.
Customers are responsible for providing accurate shipping information.
Returns & Refunds
Returns are handled in accordance with our Refund Policy and applicable Australian Consumer Law.
Customers should inspect orders immediately upon delivery.
If a product arrives damaged or incorrect, please contact our customer support team promptly with:
Your order number
Photos of the product
Photos of the packaging
A description of the issue
For hygiene and safety reasons, opened or used vaping products may not be eligible for return unless required by law or the product is faulty.
Warranty
Manufacturer warranties apply where provided.
Warranty coverage does not include:
Misuse
Accidental damage
Improper storage
Normal wear and tear
Unauthorised modifications
Damage resulting from incorrect charging or handling
Product Safety
Customers should:
Follow manufacturer instructions.
Keep products away from children and pets.
Store products in a cool, dry place.
Dispose of batteries and electronic devices responsibly.
Rechargeable devices should only be charged using compatible charging equipment.
User Accounts
If you create an account, you are responsible for:
Maintaining password confidentiality
Keeping account information accurate
All activity occurring under your account
Notify us immediately if you believe your account has been accessed without authorisation.
Intellectual Property
All website content, including:
Logos
Product images
Text
Graphics
Branding
Website design
Icons
Product descriptions
is owned by Pure Puffs AU or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without written permission.
Prohibited Use
You agree not to:
Use the website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software.
Misrepresent your identity.
Use automated software to scrape website content.
Violate any applicable laws.
We reserve the right to suspend or terminate access where misuse is identified.
Limitation of Liability
To the maximum extent permitted by law, Pure Puffs AU shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes or limits rights that cannot legally be excluded under Australian Consumer Law.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information.
Third-Party Links
Our website may contain links to third-party websites.
Pure Puffs AU is not responsible for the content, privacy practices, or policies of external websites.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Updated versions become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of the revised Terms.
Contact Us
If you have questions regarding these Terms and Conditions, your order, or our products, please contact the Pure Puffs AU customer support team.
We are committed to providing exceptional customer service, genuine products, secure online shopping, and a trusted vaping retail experience for eligible Australian customers.
